Thank you for shopping at The Digital Mart. We appreciate your business and want to ensure your satisfaction with our digital products. Please read this refund policy carefully before making a purchase.
1. Refund Eligibility
We offer a 7-day refund policy for specific digital products. To be eligible for a refund, the following conditions must be met:
The product must explicitly mention eligibility for a refund on its product page.
You have purchased the product within the last 7 days.
2. Non-Refundable Products
Certain digital products may not be eligible for refunds. These include:
Products for which no refund eligibility is mentioned on the product page.
Products that have been downloaded or accessed.
Products that have been used in any way, even if within the 7-day window.
3. How to Request a Refund
If your purchased product is eligible for a refund based on the conditions mentioned above, please follow these steps:
Send an email to [firstname.lastname@example.org] with the subject line: “Refund Request for Order #[Insert Your Order Number].”
In the email, provide your name, order number, and the reason for your refund request.
Our team will review your request and respond to you within 2 business days.
4. Refund Process
If your refund request is approved, the following process will be followed:
The refund will be issued to the original payment method used for the purchase.
Please allow 7 days for the refund to be processed.
You will receive an email notification once the refund has been processed.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [email@example.com].